Frequently Asked Questions
At Hollywood, we pride ourselves on being knowledgeable about all things hair related, especially when it comes to natural hair care, hair extensions and wig units. We’ve compiled a list of the most frequently asked questions that we receive on a daily basis and provide answers that will give you a full understanding of hair extensions, closures, frontals, wigs, how they are applied, maintained and more!
1. What kind of hair do your company sell?
We sell 100% Virgin hair and wigs that offer the most natural look and feel. And while they can be expensive, with the proper care, they are also more durable. Human hair and wigs can last between 1 and 3 years. They are remarkably soft with a shine and movement that is not easily duplicated in synthetic hair.
2. What is virgin hair?
Virgin hair is human hair that has never been dyed or chemically treated. Authentic virgin hair has never been permed, relaxed or cleaned with harsh products.
3. What is the difference between a bundle and weft?
Nothing. A bundle/weft is the result of sewing hair together by a machine or by hand to create a tracking effect. Most bundles contain 100 grams of hair.
4. How many wefts/bundles do I need for a full head?
For average head size, a full head would need...
10 to 22 inch: 2-3 bundles
24 to 30 inch: 3-4 bundles
HollyWood Hair wefts are sold separately but if you need more than 2 bundles, take advantage of our Bundle Deals!
5. What is a wig?
A manufactured covering for the head made from human hair, animal hair, or synthetic fiber, typically worn by people for adornment, worn to be stylish or more attractive. a similar head covering, worn in one's official capacity, as part of a costume, disguise, a toupee or hairpiece.
6. What is my wig cap size?
Between 54cm to 57cm (21.25 to 22.5 inches) – We would say about 90% of our customers are an average wig size. Our wigs caps are one size fits all and are pretty snugged to fit each client’s head.
7. How long will a wig last?
Human hair wigs can last over one year with proper care.
8. Can you sleep with your wig on?
9. Will wearing a wig make my hair grow?
10. How can I use the discount code?
On checkout before you make payment, please enter the discount code in the box and enter apply. You will then see the discount being applied to your order.
11. Can you wear a wig everyday?
12. Can I straighten Hollywood Wigs or Extensions?
Our Virgin human hair extensions and wigs are like your natural hair, using heat and other styling options are allowed. Please note that just as your natural is susceptible to damage the virgin hair is also susceptible to heat damage and loss of curl pattern. Avoid excessive exposure to heat and always use a heat protectant.
13. What is a frontal?
A frontal is a hairpiece made with either a silk base or lace base to closely mimic the scalp. They stretch 4 inches to the back and 13 inches across, covering your hairline ear to ear and can be parted freely to be worn in the middle, left, or right side. Its flexibility allows you to achieve a more natural look for your wigs and hair extensions.
The Cons of wearing frontals
• Frontals can damage your hairline
Frontals are usually installed using glue or lace tape. They last between 2 to 4 weeks without needing a retouch. The longer period of time your lace frontals have to stay installed can make it irritate your skin and severely damage your hairline or break off your edges.
• Frontals require a lot of work
At first installation of frontal, it requires a lot of tweaking to achieve the natural look it has. You will need to do things like bleaching the knots of the wig, tweezing, tinting, plucking or trimming baby hairs. Frontal Installation requires weekly upkeep and maintenance to achieve better results and a more natural look. However, if you don't want to go through all that styling, you should rock a closure wig, which doesn't require as much work as frontal installs.
• Frontals are more expensive
Because of the need to achieve a more realistic natural look, frontals are more expensive to buy than closures. While frontals need fewer raw Indian bundles, the freedom of versatility to style any desired look which it offers will explain the spike in the price of the frontal.
The Pros of wearing frontals
• Frontals allow you to style your hair however you want
One of the biggest perks of wearing a frontal hairpiece is the versatility it offers, which allows you to personally style your wigs or extensions however you want, from ponytails to middle or side parts. Lace frontals give you a natural hairline, so you have the freedom to style your hair as desired. It's almost like styling your own natural hair!
14. What is a closure?
A closure typically comes in 4 X 4 inches in size and is used to close off your wig or a particular style. They are available in many different styles which include the three-part, free part, and middle part. Three-part closures allow you to part the hair in three different ways while the middle part closures only give you one style option. Free part, however, let you part your hair however you wish to. A free part closure hairpiece is more preferred because of the versatility it offers.
The Cons of wearing a closure
• Lace closures limit your styling process
Usually, the lace closure doesn't offer versatility when it comes to styling your wigs or extensions. You are only limited to 3 styles, which are the three-part, free part, or middle part options. Your hair can't be pulled back into a ponytail using a lace closure, however, this is not the case with the 360 lace frontal wigs which lets you pull your hair back into a simple ponytail and style it in multiple ways.
• Lace closures grow out your hair
If you wear a sew-in lace closure weave or wig, as your hair grows over time, it will grow together with your wig or weave. This usually pushes up your wig or pushes it out of the way, and you would need to do a readjustment of your wig or weave every 4 weeks. That's a lot of trips to the hairstylist, we know you don't want to make.
The Pros of wearing a closure
• Lace closures require little maintenance
Unlike sew-in lace frontal wigs, owning a lace closure hairpiece doesn't require a whole lot of experience in order to care for and maintain it. The most work you could ever do on lace closure wigs or extensions is washing, conditioning, and styling it. For lace closure wigs and extensions, it technically involves taking it off at the end of the day and putting it back on the next day.
• Lace closures last for longer
Whether you're going for a sew-in or lace closure wig, they typically last longer than a frontal, with proper maintenance. Lace closures are more suited for warmer weather. as they don’t require as much gluing and customizing as sew-in lace frontal wigs do. After 2 or 3 weeks, your sew-in lace frontal wigs start to lose their glue and pull off gradually at the edges.
• Lace closure protects your hair
With lace closures, you can fix the problem of blending the color and texture of your hair with your weave. You don't have to apply heat or dye parts of your hair in order to match your weave. Instead, you would only be dying your weave and closure, any color you want, and not any of your actual hair, making the process much safer. Wearing a lace closure allows you to experiment with so many styles and colors with little or no damage to your hair.
15. Do You offer In Store Pickup?
Yes. We offer our customers the convenience of placing an order online and selecting the “Pick up in Store” option in your bag before checking out and subsequently picking up your item(s) within 2-4 business days of purchase. You will receive a “Your Order Is Ready for Pick Up” email or text along with pick up instructions.
16. When will my order be ready?
Unfortunately, due to extremely high demand of orders, we currently DO NOT offer same day or next day In store pick up. Orders are usually ready for In store Pick Up within 2-4 business days of purchase.
17. What do I do after I place my order online for in store pick up?
Wait until you receive a pickup notification email before you go to the pickup desk at the store to pick up your item.
18. What do I need When I come to pick up my order?
A copy of your Ready for Pickup email. Orders over $200 require a photo ID.
If you'd like someone else to pick up the order: You can designate a pickup person during checkout or edit it later in "Order details." It may take up to four hours for the new pickup person to update. This new person needs to bring a copy of your Ready for Pickup email.
19. How long will my order be held at the store?
Seven days. If your order isn't picked up after this time period, your order will be canceled, and a refund will not be issued.
20. What if I am unhappy with my order?
If for any reason you are not pleased with your order, please contact us as soon as possible (within 7 days of receiving) and we will try our very best to find a solution that meets your needs. We at Hollywood value our customers and strive to provide the best service possible.
21. What if I want a refund?
Please note, we do not provide refunds to comply with the federal law. When you make a purchase from our online store, you legally agree to these terms before checking out. There will be no exceptions.
22. Do you ship internationally?
Yes. We offer shipping worldwide. Shipping cost varies based on your country of residence. Customers are responsible for paying duty fees which are charged by their country. Please refer to Shipping/Return Policy for more information.
23. What payment methods are accepted?
We accept most major credit cards such as Visa, Mastercard, American Express, Discover using Authorize.net and PayPal.
24. How safe is the payment process?
Making payments on our site is very safe. Our chosen payment processing companies lead the industry in security and fraud prevention. All of your financial information is secured and protected.
25. What currency will my credit card be charged in?
Our company is only able to process payments in USD (US Dollars).
26. Do you accept money orders or checks via the mail?
Unfortunately, we do not accept checks, money orders or any payments through mail.
27. Do I have to pay taxes?
Yes. You will be required to pay sales or customs tax depending on where you reside.